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Lead Times - Deliveries
Orders that are stock Items are dispatched with a lead time of 2-3 working days. If there is the likelihood of a delay, we will discuss all of the options including a full refund. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery. Placing an order and making a payment is not acceptance by us of the order, you are making an offer that will only be binding if we accept the order. If the price is wrong, we can choose not to accept the order and refund in full any monies paid.
Our delivery service is made to ‘Kerb side’ due to insurance guidelines so please arrange for adequate help to off load your goods. Your delivery could be made on a lorry or van so it is assumed that the delivery address will be accessible. If there is a likely problem, e.g..... the road is subject to a vehicle weight or width restriction or parking, it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options. Failed deliveries will incur a redelivery charge.
Deliveries are between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time; all deliveries are at the courier’s discretion.If your order arrives as arranged and we are unable to deliver because you are not home, or there is inadequate help available, or the goods are refused you will be liable for any additional costs incurred for the goods being returned.
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods on receipt, no claim with regard to damaged or a shortfall in order can be made after the courier has left the delivery address, unless you have signed damaged on the drivers delivery notes. Claims must be made within 24 hours of receipt of goods. No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking an installation service until the goods have been received.
Delivery charges, free or otherwise, are to the UK Main Land addresses only, excluding Scottish Highlands and Islands (as designated by our courier companies). These area's are covered but extra charges will be calculated after the order is made.
The following information is applicable to Internet sales only. As a consumer, you have extensive rights when it comes to returns and cancelations. For example, you have the right to cancel your order up to 14 days after the goods come into your possession as a result of the Distance Selling Regulations 2000. This is to ensure that you are totally happy with your purchase, which is why it only applies after you have taken delivery of the order. However, if you do decide to cancel or return the goods in full, you must abide by the Distance Selling Regulation guidelines, a copy of which can be found at
Returns will only be accepted 14 days after delivery has taken place.
You also have the right to cancel your purchase before your order has been dispatched to you. If cancelation is confirmed prior to the order being dispatched, the full invoice amount will be refunded to you within 14 working days.
If you would like to return your order in full after delivery, please note all goods must be returned as they where received, complete with the packaging and in their original unopened good condition. If you do not have the original packaging please ensure the goods are securely wrapped to stop them getting damaged on their return to us. We will refund you in full to the payment card that you originally used within 14 working days of good being returned.
Instruct your courier company to return the full order. Upon receipt of the full returned order, we will check to make sure the products are in a good re sellable condition before we complete your refund. Packs returned damaged will not be refunded.
If you have over measured or purchased to much product please note, we do not take individual products or accessories back for refunds, please check all of your measurements prior to ordering your flooring/panelling and accessories etc
For any queries regarding the above please contact us, details below.
We are HDM UK the national distributor of HDM Elesgo laminate flooring and Wall & Ceiling panels. We (HDM) make the stuff, have the stock and supply everyone else in the business. We are the Market Leaders and produce the best high gloss product on the market Elesgo.