Terms & Conditions

Terms and Conditions

These terms and conditions govern the sale of products and provision of services (“products”) to you by LF Direct whose address is detailed on their website; Email middlesbrough@lfdirect.co.uk; Company number 05287924 (hereafter “us” or “we” or “our”) trading as an independent retailer. Please read these terms and conditions carefully before purchasing products from us. By ordering our products, you signify your agreement to be bound by these terms and conditions. This website is owned and operated by lfdirect.co.uk, a trading name of LF Direct Limited a company registered in England and Wales with registered address unit 4, Newport South Business Park, Middlesbrough, TS1 5QN. Email: middlesbrough@lfdirect.co.uk; VAT number GB85692239. Unless expressly stated otherwise, the singular includes the plural and vice versa.

Forming a contract for the supply of goods

In respect of all the products promoted through lfdirect.co.uk and made available by us, you will contract directly with us in respect of all transactions.

Please note that when you purchase a product through this website you are paying for the flooring and ancillary products and delivery being charge to your address via our premises, and not any other services.

When you place an order to purchase products from us, you wiil get an email when your goods are ready to leave our warehouse to confirm your delivery date.

We must receive full payment of the price of the products before we can accept your offer to purchase products from us. We reserve the right to refuse any order prior to issue of an Order Confirmation.

You acknowledge that any text, price lists, lists of products or other sales literature appearing on this website constitute an invitation to treat and may not be construed by you as an offer by or binding obligation upon us to provide any product.

Payment Terms

All prices and charges on this website are in UK Pounds Sterling.

All prices are, unless otherwise stated, exclusive of UK VAT.

Although we try to ensure that the prices quoted on this website are accurate, and the products have been fairly described, mistakes can occur. If, after we have accepted your order, we discover a product’s correct price is lower or higher than our stated price, or there is a material error in the description of products, we will contact you for instructions before dispatch.

At any time before you are issued with an Order Confirmation, we reserve the right to adjust prices, offers, products and descriptions of products on this website, including correction of any typographical or other errors or omissions. If we make any adjustment to price and/or description we will contact, you for instructions before the Order Confirmation is sent to you.

If we cannot contact you to advise of an error/ adjustment in price and/or description, we will treat the order as being cancelled. If the order is cancelled, we will refund all money taken from you relating to the purchase of the products.


All orders are subject to availability. If we discover that the products you ordered are not available, we will notify you of this and provide a refund of any money paid to us for the products unless we agree a longer delivery period with you.

Please be aware some Quick Step products may take longer to be deliver due to the Covid 19, we will inform you if this effects your order.

We reserve the right to withdraw any products from this website at any time before we accept your order, and we will not be liable to you, or anyone else, for withdrawing products.

Your rights of cancellation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you will, if you are buying as a consumer, have up to 14 days from the day after the day on which the goods are delivered to you to cancel your purchase of the product for any reason, unless the product is customised or we start (with your consent) any services which you have arranged before the end of this 14 day period, then you will no longer have the right to cancel.

If you wish to cancel, you must notify LF Direct via email of you wish to cancel your purchase of the product using the email address middlesbrough@lfdirect.co.uk. You will recieve an acknowledgment email once recieved. In this email you will be advised if you have the right to cancel.

If you wish to cancel you must keep the goods in your possession and take reasonable care of them until you return them to us. Goods should be carefully repackaged and returned to us at LF Direct Middlesbrough Unit 4 Newport South Buisness Park, Middlesbrough TS1 5QN unused and in ‘as new’ condition.

Examples of a failure to take reasonable care of goods may include if you use the goods, if you fit or part fit the goods or if you remove the goods from their packaging and fail to properly repack them.

Cancelling your order

To cancel an order, you must email middlesbrough@lfdirect.co.uk

Products which form part of a cancelled order must be returned providing it is in resalable condition, to the address provided to you by us in the Order Confirmation.

If you cancel your order and the returned goods are in the condition required by these terms, we will refund the price of goods to you within 14 days. We will not be liable for the delivery costs incurred by you for the return of the goods. If you cancel any services, we will refund the price you have paid for the cancelled services to you within 14 days.

If you are collecting your flooring from us there are some requirements that must be adhered to for goods to be released. We provide a PDF document with every order detailing your order and the documentation you must bring. Please ensure you bring a form of ID (Passport, Driving License etc) and the payment card used. Please note the signature on each must match. This process is in place to ensure that we do not release goods without first confirming the card holder is present.

Website Imagery

Please be aware all product imagery on our website is accurate to the best of our knowledge. In rare instances there may be errors in products matching the images on display, if you feel there is an error, or you would like to check with us, simply call or email us.

Colour representation of the product images is not guaranteed, we always recommend ordering a sample or visiting your local floor coverings showroom to see the product for yourself.

Other terms and conditions

LF Direct Ltd ensure that the best effort is made to ensure the information on our website is accurate and we reserve the right to refuse sale of products mis-priced or mis-described. Human error does occur and if this is the case we will do our best to resolve the problem and refund your money as soon as we can. Pictures are for guidance only and we cannot be responsible for shade/colour matching to existing flooring.

We have no responsibility for products once they have been installed, where faulty installation and/or poor workmanship is at fault. Claims for mis-matching or wear and tear damage cannot be made after fitting. We accept no responsibility for third party fitting problems.

The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.

Ownership and title

All ownership, title and risk of loss and/or damage in the products you have purchased shall pass to you at the point in time at which such product leaves our premises.


All notices given by us to you will be sent by e-mail from our email address set out above.


No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.


If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Governing Law

The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

Resolving Complaints

Ideally, we aim to resolve complaints within a timescale of seven working days.  If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, LF Direct Ltd, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman.